COMPARISON-GOLDMINE VS SAGE VS PARAMANTRA CRM

Comparison

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All Features Paramantra Goldmine Sage
Configurable Mobile App
Custom feature,fields and rules added for each customer on computer based version should reflect in Mobile App without writing additional code.
Intuitive User Interface
Logical placement of important features. Clean design that needs for minimum or repetitive data entry.
Updating Without Internet or App
Ability to access the sales CRM when Mobile App and/or internet connectivity are both unavailable.
Advanced Field Customization
Relational data fields, Nested Fields, Large data sets are common needs for organized sales teams.
Native Telephony Technology
Ability to create platform agnostic telephony system configurable for all types of sales policies for any team size involving both direct and indirect staff.
Automatic Forecasting or Identification
Ability to automatically suggest leads/cases to include in sales forecasting or management support for issue resolution
Lead or Case Grading
Lead grading based on multiple aspects including activity, profile, propensity and qualitative insights.
Quotation-Invoicing/ (CPQ)
Invoicing and collections,Managing products, their pricing, sending quotations and revisions thereof are important parts of the sales process.
Comprehensive Service Automation
Store/Inventory, NPS, MTTR/FTFR, Spares, Repair, Consumables, Multi-Channel Support,Client Log in.
12 Month Full Refund
Risk mitigation for failed CRM initiative.

Comparison With Base CRM Know More

Comparison- Goldmine vs. Sage vs. Paramantra CRM.

In comparing Goldmine vs Sage CRM to Paramantra's offering we have maintained focus on everyday features that teams use. The analysis includes needs of both sales and service/support teams.The complete report contains 85 points restricted to features, modules and functionalities. While comparing Goldmine vs Sage only web based versions were included.Paramantra's subscription has a whole list of benefits that has not been included in the comparative analysis.

For Management Teams: When you compare Goldmine vs Sage or other CRM offerings,it is noteworthy that these solutions can not be implemented without the help of their authorized partners.In doing so, the onus of implementation success falls somewhere between product publisher, partner and the organizations internal team. There is documented evidence of the success rate of such projects being in less than 30% range.Outside of the implementation risk there is a bigger adoption risk associated with these products. Both Sage and Goldmine were never originally built for web, let alone mobile devices.Each of these products relies on creating more fields within the software that needs to be filled manually.During a simple test it was found that one of the products accepts alphabetical input for Phone,Mobile and Fax No.While another does not allow the user to specify a date in calendar for closure.These are indicators of decades old architecture being passed off in a newer user interface.Business Analytics and reports were found to be voluminous yet inflexible and set in management principles from a time long gone by. There is nothing modern about the new versions as far as invoicing, quota attainment, forecasting and developmental activity management are concerned.

For Field Sales and Service: Archaic non agnostic mobile apps that neither have the form nor function compared to what is available in the market.The long standing debate of product supremacy, Goldmine vs Sage comes to a halt as far as mobility solution goes.Ability to manage custom fields on the go,application of geo locations, complete online-offline capability are missing.Mobile field teams may access customer information but the apps do nothing else.There is no native ability to track business calls, emails and texts made from the app and each activity and the results thereof must again be entered manually back in the system.Access to store information,approval mechanisms can only be used in the desktop mode. Alerts, follow up reminders are based on user input. Both software do not generate insights to help Field staff forecast, identify follow ups and bottlenecks for case or lead closures.For Field teams needing help with the software,there is no access to support help line. Features such as store, quotation require too much time and manual entries to generate and are not seamlessly offered in the Mobile App. Entering meeting, activity or call notes is manual only.

For Inside Sales-Help Desk staff: Teams that primarily work from office need tools that help them manage routine activities related to communicating with their customers. A major portion of updates and notes that they record on their CRM is related to call outcomes, post call activities including record updating, sending email's and at times texts.Additionally they need something robust to manage all their reminders for follow ups and tasks.While analyzing Goldmine vs Sage it was found that neither of them have the inbuilt and native ability create or integrate telephony exchange. Goldmine does have its own email exchange but the capability to use ot for advanced lead or case allocation is archaic.On the other hand Sage has fields in their lead and opportunity forms that need to be filled a minimum of two times in order to affect the conversion.For both Goldmine and Sage,to create record of every activity, the user has to be manually key in information.Since most office roles in sales and support are communication and activity intensive a CRM that asks for manual updates leads to unjustifiable complexity and resource drain.

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