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OTHER ARTICLES

March 17, 2023

Connectedness, Continuity and Customers

Continuity plays a pivotal role in sustaining businesses, particularly in customer-facing operations such as sales and customer experience.

March 20, 2023

Customer Service For OEMs: In-house or Partners?

When deciding whether to keep the customer service/support function in-house or set up authorized service partners, Original Equipment Manufacturers

January 19, 2023

Latest Advancements in CRM

The customer relationship management (CRM) industry is in a constant state of evolution, with new advancements and developments emerging on a regular basis.