Our Customer is a multi-billion dollar global corporation which was founded in 1846.
Paramantra provides never before accessibility to customer data and activity reporting to our support staff.
Our Customer is a multi-billion dollar global manufacturer founded in 1846. It manufactures tools for eye examinations and medical lasers. The company also provides solutions for neurosurgery, dentistry, gynecology and oncology. Among its products are common tools used by ophthalmologist and optometrists. Through their network they are well aware of customers’ demands. Worldwide neurosurgeon, ear, nose and throat specialist and ophthalmologist – if there are clinicians or if they are office-based – put their trust in the know-how of our client.
“When a customer contacts us,they are looking for a solution needed for their patients. There is simply no time for anything but absolute productivity. Identifying the shortest path to absolute issue resolution is our primary objective. Our support staff cannot afford to deal with process or system clogs that come in the way providing precise and timely support.”
Paramantra connects the office based central response team to regional management, coordination centers and field service engineers. From the time we are working with the organization, our comprehensive cloud-based solution provides every stakeholder the ability to make the right decisions for their customers. By utilizing the advanced accessibility options the field team is always connected, regardless of their device and connectivity status. The advanced accessibility options also allows the management team to automatically obtain data for making crucial decisions to stay on performance metrics.